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Return Policy

How do I return an item I have purchased?

If you wish to return an item you have purchased, you must do so within 7 days of receiving your order. Please package everything securely and include your dispatch note, detailing item(s) returned and reason for such.

Please note that if the item you purchased was a Special Order product, our usual refund policy does not apply. Special order products are excluded from our goodwill returns policy.  This does not affect your statutory rights. 

Please send all returns to: 

Returns Dept, 

Whytes of Crossgar, 

47-55 Killyleagh Street Street, 


Co. Down, 

Northern Ireland, 

BT30 9DQ.


Do I have to pay for returns?

Yes, you have to pay for the cost of returning items to us, and for any damage occurring in transit to us.

What if the goods are damaged or I have a complaint?

In the unlikely event of your goods being damaged on delivery, we will offer you a replacement or refund. However, in every case we will require photographic evidence of the fault. Damages must be notified within two days, otherwise we will not be held responsible. If goods are damaged, please contact our Customer Service Team by telephone in the first instance on (028) 44832 880 and they will advise you regarding the course to be taken.

If you have a complaint, please contact a member of our Customer Service Team.